Disputes Over Online Casino Bonuses
With countless online casinos operating and with millions of transactions taking place at every day, it would be illogical to imagine that there are no disputes over online casino bonuses. It is common to see disagreements and differences arising between the online casinos and the players. The prime aim of this page is to help you get more aware on disputes over casino bonuses online.
eCOGRA, an organization has a resolution section dedicated to dissolving arguments over online casino bonuses. One can come across various kinds of online casino bonuses disputes due to in connection with bonuses. One of the most common disagreements is over the issue of the wagering requirements between the player and the casino. Different casinos online have different terms and conditions for wagering requirements, which may even differ from country to country. The casino refuses to allow the player to withdraw his winnings from the bonus if it feels that the wagering requirement has not been met. Not having enough transparency on the nature of the bonuses is also a reason for online casino bonuses disputes.
Another of the disputes over online casino bonuses is over the amount the player has estimated. Sometimes the player feels that he is getting less than what he is supposed to as the bonus or the winnings related to it.
It has been seen that more half the disputes over casino bonuses online were resolved in favor of the online casinos by the eCOGRA, which indicates that the players were in the wrong most of the time. The main trouble here which is seen is that the players often have no patience or time to read and understand the terms and conditions laid down by the casino. They just go ahead and accept the terms and conditions blindly before they start wagering. To avoid any disputes over casino bonuses online, it is important that the players make it a must to read all the terms and conditions. They should seek customer support and clarify any doubts if any. If he feels that certain conditions and terms are not suitable for him, the he should refrain from playing at such a casino. Once he has accepted the terms and conditions of the casino, then he is binding himself to those conditions. He cannot not later under any circumstances try to get out of any online casino bonuses disputes, on the grounds of the bonus conditions being unfair.
The good news is that half the times, the disputes over online casino bonuses is ruled in the favor of the players. This indicates that some online casinos do try to wriggle out of making bonus payments to their players. The first step that a player must take in case of any arguments over online casino bonuses is to make a document giving details of dates and times of the relevant transactions. He must then send this report to the customer support of the online casino, following it up for a resolution. He should seek external help in case the online casino does not respond within a reasonable time. Quite often, the licensor of the online casino will have a dispute resolution mechanism. The player must send the complete details to the licensor and request them to look into the online casino bonuses disputes.
Remember that giving wrong or incomplete information will weaken the player's case. eCOGRA is known to handle all disputes over online casino bonuses with fairness and competence. Some online casino watchdog forums like Casinomeister also take up the issues of resolving arguments over online casino bonuses.